2 day cooling off period

You’re entitled to return your items within 2 days and receive a full refund.

Please contact within 2  days of receiving your items by completing the form on our contact us page, making sure to select ‘returns’ from the drop-down menu. Alternatively, notify a member of our Customer Care team on +233 302 260 712 |  +233 244 662 440 | +233 501 435 904 | +233 302 201 158 | +233 501 257 178

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Medicinal products or services that are dispensed on prescription.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once you’ve notified our Customer Care team about returning your items, please arrange postage to:

Addpharma Ghana Limited, JP Plaza Dadeban, Near Lighthouse Chapel (The Qodesh), North Industrial Area, Accra, Ghana

Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we’d recommend sending all returns via a recorded delivery service.

How long will it take to process my refund?

We aim to process your refund within 24 hours of receiving the good, however it can take up to 30 days to receive the refund via the original payment method.

Once you’ve cancelled the contract, you have a legal ‘duty of care’ to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

To read out full terms and conditions, please click here.

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