FAQ

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Frequently asked questions


[/vc_column_text][vc_column_text]We’ve compiled a list of the top questions asked by our customers. If you can’t find what you’re looking for, you can either use our contact page or speak to a member of our Customer Care team on +233 302 260 712 |  +233 244 662 440 | +233 501 435 904 | +233 302 201 158 | +233 501 257 178  ( Mon – Sat 8am – 10pm and 12pm to 9pm on Sundays and Public Holidays )[/vc_column_text][vc_tta_accordion][vc_tta_section title=”What is Addpharma4u.com? – read more” tab_id=”1479849601856-abc4a98d-fc49″][vc_column_text]We are Ghana’s number 1 online retail pharmacy for medications, specialist skincare products, everyday essential toiletries, medical devices and care products. Our customers can access more products than they’d find in a typical high street pharmacy and can manage the whole process from the comfort of their own homes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s your company information? – read more” tab_id=”1479849601948-65c8464c-5d2e”][vc_column_text]Addpharma Ghana Ltd has been opened for business since 2006 and is primarily based in Accra, Ghana. Addpharma4u.com is the online trading name for Addpharma Ghana Ltd.  Our address: Addpharma Ghana Ltd,JP Plaza Dadeban, Near Lighthouse Chapel (The Qodesh), North Industrial Area, Accra, Ghana.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_column_text]

Online Shopping, Deliveries & Returns


[/vc_column_text][vc_tta_accordion][vc_tta_section title=”How do I contact the Customer Care team? – read more” tab_id=”1492791895553-814d36a7-9341″][vc_column_text]If you have any burning issues or queries with regards to a Addpharma4u.com order or service, you can speak to our Customer Care team on +233 302 260 712 |  +233 244 662 440 | +233 501 435 904 | +233 302 201 158 | +233 501 257 178  ( Mon – Sat 8am – 10pm and 12pm to 9pm on Sundays and Public Holidays )[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I place an order with Addpharma4u.com? – read more” tab_id=”1492791895601-2cdb5ced-891d”][vc_column_text]You will be required to complete several stages when placing an order:

– Add your chosen items to your basket;
– Select a delivery method and insert your delivery details;
– Select a method of payment and insert your payment information;
– Make your payment by confirming that you wish to make the purchase;
– You will receive an e-mail from Addpharma4u.com confirming that your order has been logged;
– Finally, once your order has been processed, You will receive an e-mail confirming your order, including a link to download or print your invoice. and an invoice for your order.

Generation of an order confirmation e-mail means that Addpharma4u.com has accepted your order, which will then form the sales contract between the Parties.

As soon as your order is ready to be dispatched, Addpharma4u.com will send You a further e-mail confirming that your order has been dispatched.

Each of the emails referred to above will be sent to the email address which You have provided in when making the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I check the status of my order? – read more” tab_id=”1492792873453-a697180d-04da”][vc_column_text]You can check the status of your order by logging in to your Addpharma4u.com account which you have set up in order to make your purchase.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I have a receipt for my order? – read more” tab_id=”1492792992680-50cd7b93-4b9e”][vc_column_text]Once your order has been placed you’ll receive an email confirming the details of your transaction including the order number and the items purchased. Your package will include a copy of your receipt as well as contact details if there are any issues.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I amend an existing order? – read more” tab_id=”1492793475380-cd5be7e7-186a”][vc_column_text]If you would like to amend or cancel your order please contact our Customer Care team immediately +233 302 260 712 |  +233 244 662 440 | +233 501 435 904 | +233 302 201 158 | +233 501 257 178 or via out contact page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel or return my order? – read more” tab_id=”1492794059881-3dc91030-e1cb”][vc_column_text]You are entitled to return your goods within 14 days. To read more, please visit our full returns policy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to process a refund? – read more” tab_id=”1492796331332-682e72a0-0cd9″][vc_column_text]We aim to process your refund within 24 hours of receiving the good, however it can take up to 72 hours to receive the refund. To read more, please visit our full returns policy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which payment methods do you accept? – read more” tab_id=”1492796503795-baa4c5e4-22c4″][vc_column_text]You can make a payment with Visa Debit, Visa Electron, MasterCard, Airtel Cash and Mtn Mobile Money. Also receives cash Upon delivery ONLY in Accra, Ghana.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I alter details in my online account? – read more” tab_id=”1492796670855-6e687630-98bd”][vc_column_text]To update the personal details on your Addpharma4u.com account simply sign in and go to ‘My Account’. Read more on how Addpharma4u.com manage your personal information, please read our privacy and cookies policy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if a product is out of stock? – read more” tab_id=”1492801618116-dd026418-f51c”][vc_column_text]We aim to replenish our stock levels daily but if the item you’re looking for is currently unavailable, our Customer Care team will be able to provide an estimate on when the item will be in stock and recommend an alternative. You can either visit our contact page or speak with a Customer Care team member directly on +233 302 260 712. Our lines are open 8am – 10pm, Monday to Sunday and 12pm to 9pm on Public Holidays.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]

Marketing & promotions


[/vc_column_text][vc_tta_accordion][vc_tta_section title=”Do you have any offers or deals? – read more” tab_id=”1492810026966-66279ae4-ee7b”][vc_column_text]Sign up to the Addpharma4u.com newsletter for regular exclusive offers, deals and competitions as well as a heads up on new products which may interest you. Simply create an account by clicking here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I don’t want your emails? – read more” tab_id=”1492810027060-3f1eb79c-b1e8″][vc_column_text]Then you’ll break our hearts into a million pieces but you can opt out of any marketing emails by signing in to your account and going to ‘my account’ and ‘my newsletter preferences’ and click the ‘unsubscribe’ button.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row]

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